Privacy Policy

At kopi4d, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the personal data you provide when using our online betting platform and associated services. By registering an account with kopi4d or using our Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

This Privacy Policy applies to all users of the kopi4d Platform, including visitors to our website, registered account holders, and anyone who interacts with our services. We operate in accordance with international data protection standards and best practices for online gaming operators serving the Indonesian market. Your trust is paramount, and we take our responsibility to safeguard your information seriously.

1. Information We Collect

To provide you with a secure and personalized betting experience, kopi4d collects several categories of information:

1.1 Information You Provide Directly

When you register an account with kopi4d, we collect personal information including your full legal name, date of birth, gender, residential address, email address, mobile phone number, and preferred username. During the Know Your Customer (KYC) verification process, you are required to submit copies of government-issued identification documents such as your Indonesian national identity card (KTP), passport, or driver's license, as well as proof of address documents such as utility bills or bank statements dated within the last three months.

We also collect financial information necessary to process deposits and withdrawals, including your bank account details (bank name, account number, account holder name) and e-wallet account information for services such as OVO, DANA, GoPay, ShopeePay, and LinkAja. Payment card information, if provided, is processed through secure third-party payment processors and is not stored on kopi4d servers.

1.2 Information We Collect Automatically

When you access the kopi4d Platform, our systems automatically collect certain technical information including your IP address, device type, operating system, browser type and version, screen resolution, language preferences, referring website URLs, pages visited, time spent on pages, and clickstream data. We use cookies, web beacons, and similar tracking technologies to collect this information and enhance your user experience.

We also automatically record your account activity, including login times, betting history (sports bets, casino wagers, lottery tickets purchased), game outcomes, deposit and withdrawal transactions, bonus claims, customer support interactions, and any communications you send through our Platform. This transaction and gameplay data helps us detect fraudulent activity, resolve disputes, and improve our services.

1.3 Information from Third Parties

We may receive information about you from third-party service providers who assist us with identity verification, age verification, fraud prevention, and payment processing. These providers may confirm your identity against public records and commercial databases to ensure compliance with anti-money-laundering regulations and age restrictions. We also receive information from our game providers regarding your gameplay activity on their platforms integrated within kopi4d.

2. How We Use Your Information

kopi4d uses the personal information we collect for the following purposes:

2.1 Account Management and Service Delivery

We use your information to create and maintain your betting account, verify your identity and age (to enforce our 21+ age restriction), process your deposits and withdrawals, manage your account balance, apply bonuses and promotions, and enable you to place bets on sports events, play casino games, and participate in lottery draws including togel (Indonesia's traditional numbers lottery).

2.2 Security and Fraud Prevention

Your information helps us detect and prevent fraud, money laundering, underage gambling, account takeover attempts, bonus abuse, collusion between players, and other prohibited activities. We analyze betting patterns, account activity, and transaction histories to identify suspicious behavior and protect both kopi4d and our legitimate players from fraudulent actors.

2.3 Legal and Regulatory Compliance

We process your personal data to comply with our legal obligations under anti-money-laundering regulations, responsible gaming requirements, tax reporting obligations, and licensing conditions. This includes maintaining records of customer identification documents, transaction histories, and communications for the periods required by law, typically five to seven years from account closure.

2.4 Customer Support and Communication

We use your contact information to respond to your inquiries, resolve technical issues, investigate complaints, and provide customer support through live chat, email, WhatsApp, and phone. We also send you important account notifications regarding deposits, withdrawals, verification requirements, security alerts, and changes to our Terms and Conditions or Privacy Policy.

2.5 Marketing and Promotional Communications

With your consent, we may send you promotional emails, SMS messages, and push notifications about special offers, bonuses, new game releases, and upcoming sports events. You can opt out of marketing communications at any time through your account settings or by following the unsubscribe instructions in our messages. However, you cannot opt out of essential transactional and security-related communications.

2.6 Platform Improvement and Analytics

We analyze aggregated and anonymized user data to understand how players interact with our Platform, which games and betting markets are most popular, what features enhance user experience, and where we can improve our services. This helps us optimize our website performance, develop new features, and tailor our offerings to Indonesian player preferences.

3. How We Share Your Information

kopi4d shares your personal information only in the following circumstances:

3.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who perform functions on our behalf, including payment processors (to handle deposits and withdrawals via BCA, BRI, BNI, Mandiri, and e-wallet providers), identity verification services (to conduct KYC checks), game providers (to enable you to play their casino games and slots), cloud hosting providers (to store our databases), customer support platforms, email delivery services, and analytics tools. These providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

3.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, courts, government authorities, and financial intelligence units when required by law, legal process, or regulatory demand. This includes responding to subpoenas, court orders, and official requests for information related to criminal investigations, tax matters, or regulatory compliance inquiries.

3.3 Business Transfers

In the event that kopi4d is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on our Platform before your information is transferred and becomes subject to a different privacy policy.

3.4 Protection of Rights and Safety

We may disclose your information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of kopi4d, our users, or the public. This includes exchanging information with other companies and organizations for fraud protection, risk management, and dispute resolution.

4. Data Security Measures

kopi4d implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security infrastructure includes 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, encrypted data storage for sensitive information such as identification documents and financial records, secure authentication protocols including password hashing with industry-standard algorithms, regular security audits and penetration testing conducted by independent cybersecurity firms, firewall protection and intrusion detection systems, and restricted employee access to personal data on a need-to-know basis with mandatory security training.

We also implement responsible gaming features that limit access to your account, including two-factor authentication options, session timeout mechanisms, and IP address monitoring to detect unauthorized login attempts. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

5. Data Retention

kopi4d retains your personal information for as long as your account remains active and for a period thereafter as required by legal, regulatory, tax, accounting, and business purposes. Specifically, we retain identification documents and transaction records for seven years following account closure to comply with anti-money-laundering regulations. Betting history and gameplay records are retained for five years to resolve disputes and comply with gaming regulations. Marketing communication preferences are retained until you withdraw consent or your account is closed. Anonymized and aggregated data may be retained indefinitely for analytics and business intelligence purposes.

After the required retention period expires, we securely delete or anonymize your personal information in accordance with our data retention schedule and applicable laws. If you request deletion of your account and personal data, we will comply to the extent legally permissible, though certain information must be retained to satisfy our legal obligations.

6. Cookies and Tracking Technologies

The kopi4d Platform uses cookies, web beacons, pixel tags, and similar technologies to enhance your browsing experience, remember your preferences, authenticate your session, analyze site traffic, and deliver personalized content and advertisements. Cookies are small text files stored on your device that allow our servers to recognize your browser and capture certain information.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired). You can control cookie preferences through your browser settings, though disabling cookies may limit your ability to use certain features of the Platform. For more information about the specific cookies we use and how to manage them, please contact our customer support team.

7. Your Privacy Rights

Under applicable data protection laws and our commitment to transparency, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you, including your account details, transaction history, and communications with customer support.
• Right to Rectification: You can update or correct inaccurate personal information through your account settings or by contacting customer support.
• Right to Erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain information for regulatory compliance and dispute resolution.
• Right to Restriction: You can request that we limit the processing of your personal information in certain circumstances, such as when contesting the accuracy of the data.
• Right to Object: You may object to our processing of your personal information for direct marketing purposes or based on legitimate interests.
• Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your account details and specific request. We will respond within 30 days of receiving your request. Please note that we may need to verify your identity before fulfilling certain requests to prevent unauthorized access to your personal information.

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Indonesia where our service providers, payment processors, and game providers operate. These countries may have data protection laws that differ from Indonesian regulations. When we transfer your data internationally, we implement appropriate safeguards such as standard contractual clauses, adequacy decisions, and binding corporate rules to ensure your information receives an adequate level of protection consistent with this Privacy Policy.

9. Children's Privacy

The kopi4d Platform is not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account. If you believe we have collected information from a minor, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you via email to the address associated with your account and display a prominent notice on our Platform. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of the kopi4d Platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Team:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry
• Live Chat: Available 24/7 through the kopi4d Platform
• WhatsApp: +62-812-3456-7890

We are committed to addressing your privacy concerns promptly and transparently. Our Data Protection Team will respond to all inquiries within 30 days of receipt.

Data Collection Summary

Below is a summary of the types of personal information we collect and how we use each category to deliver secure, personalized betting services.